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AFTER-SALES SERVICE and SPARE PARTS 

Reliable machines are the basis for good production results. We offer our customers all services to ensure this.
Many of our hardening machines are in use around the clock. Our customers can rely on fast support and preventive maintenance concepts to ensure high machine availability. 
 

benjamin stenzel - after sales service mafa alfing kessler

Benjamin Stenzel

E-Mail: benjamin.stenzel@spam-protected.tld.demafa.alfing.de
Phone: +49 (0) 7361 / 501 1264

Intro with contact person

Questions about our after-sales service?
Feel free to contact us!

We would be happy to provide you with information on all questions relating to after-sales service and spare parts. We look forward to your call or email.

E-mail - Service topics: service_h@spam-protected.tld.demafa.alfing.de
E-mail - Spare parts: spareparts_h@spam-protected.tld.demafa.alfing.de
 

Services in detail

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Spare parts

We keep a selection of critical, machine-specific spare parts available at our locations for short-term support in the event of machine malfunctions.
We work out spare parts recommendations with our customers and thus support their efficient storage thanks to our know-how from hundreds of hardening machines.

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Support and help

Our worldwide network supports our customers when service is required. 
In addition to on-site work, we help our customers to reduce machine downtime via teleservice, video session, telephone and e-mail.
Regular preventive maintenance provides insights into deviations in machine function and maintains availability.
Our maintenance can be carried out by our service technicians or together with the customer's maintenance department.
Based on the annual production figures, the age of the  machine and customer feedback, the maintenance content can also be adapted to specific needs.

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Training

With our standardised and individual training modules, we provide our customers with the knowledge they need to feel comfortable working on our hardening machines. 
Through our worldwide service network, we can distribute the content in many languages.

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Customer Care

The customer should feel that someone is there.

Our customer service team will be happy to answer your questions.

E-mail - Service topics:
E-mail - Spare parts:
 

conversion and extensions alfing mafa kessler

Remodelling and Expansion

From A for adaptation to Z for additional workpiece types (Z for “zusätzliche Werkstücktypen” in German), the Alfing hardening machines with their well thought-out design offer a variety of conversion and expansion options. Based on the task of our customers, we find the right solution to be able to fulfill it.

service agreements sla mafa alfing kessler

Service Agreements (SLA)

With our service agreements, we offer our customers the opportunity to organise support and costs in advance in order to be prepared for the service failure.
In addition to the provision of spare parts, operating times and availability, the applicable conditions can also be agreed in advance.

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